If you are on our data package, you will have email or phone credits, keep reading to see how they work and how to use our extension to source contacts.
How Email and Phone Search Credits work
Email search credits are necessary to search for a person's email address for the first time. We will only charge one email credit per search, even if more than one email is found. Once you have found the email address once, then you will not use another credit if you search for it again in the future, as it belongs to you. Phone credits work in exactly the same way.
For clarity, email sending and receiving is unlimited, it is only the finding of an email for the first time that uses an email search credit.
Your credits can be found on your profile page under your name and email. Please navigate to your profile from the SourceWhale dashboard as shown below.
Please note: If you do not add the contact within 7 days of your search, you will be charged an additional credit the next time you search for the contact’s information.
Turn on Auto-Searching Emails
Auto-Search Emails: This feature will allow you to find emails for profiles, without having to click the "Email" button on the extension. Please note this will use your credits if the extension is open in the background.
From your Chrome browser, you will need to right-click on the SourceWhale icon in the top right of your screen and then select "Auto Search Emails".
Search for work or personal email addresses only
From your Chrome browser, you will need to right-click on the SourceWhale icon in the top right of your screen and then select or deselect "Find Work Emails Only" or "Find Personal Emails".
No tick on both options means the extension will search for both types of email addresses.
Note: Credits are spread across a team and NOT individual users.
Learn how to add, search and filter contacts in your Contacts page in SourceWhale here.
Stuck or need some help? Click on the chat icon at the bottom right-hand corner to connect with our support team! 💬