Pump Integration Setup
In order to set up your Pump integration on SourceWhale simply follow these steps.
Step 1
Navigate to your initials/image in the bottom left-hand corner > Select Integrations from the dropdown menu.
Search for Pump in the search bar.
Step 2
Enter the Subdomain.
Step 3
Once you have entered the subdomain then click 'Activate'.
Once the integration is active, you will see a green connected box by the Pump icon.
Sync Features
On the integrations page, you will be able to set default settings for yourself and your team.
General Settings
Sync manual contact updates to Pump- Automatically update Pump with any manual changes made by your team to contact fields in SourceWhale, such as name, company, role, location and more.Displayed account info- Select the option to give further information regarding a company in the SourceWhale Chrome extension.Displayed account warning- Select the option you would like displayed to help identify the correct company for a Contact/Lead when there may be a possible company duplicates or similarly named companies in Pump.Create notes upon- Choose for which outreach types a note is pushed in Pump.
Sync Settings
Set different settings for Contact/Lead.
Only add notes to synced records- Toggling this on will mean that if you have "sync upon interested" or "sync upon replied" for the next option, we will only add notes to existing records in Pump once a Contact/Lead has been marked as "interested" or "replied".When adding to a campaign- Choose to sync when adding Contacts/Leads or when they respond or when they respond positively and are interested. Click the lock icon to lock the sync settings for all non-admin users within the platform.Protected Fields: Selected fields will not be overwritten in Pump when syncing data.Filterable Fields- Selected fields will be displayed within the SourceWhale search page as a filter, allowing your team to search your CRM using these fields directly from within SourceWhale.
Field Mapping
Here you can customise and map all Pump fields to the corresponding SourceWhale variable.
Please do not adjust unless you are finding that the variables are not mapping as expected in Pump.
Set different settings for Contacts/Leads
String Variables- These SourceWhale variables can only be mapped to one field in Pump.List Variables- These SourceWhale variables can be mapped to multiple fields in Pump.Social URLs- Link specific social URLs such as LinkedIn, Twitter etc to the correct field in Pump.
Using Pump with SourceWhale
Within SourceWhale you can use the Pump integration features in the campaign settings or Chrome extension.
Campaign Settings
When creating a campaign, you will be prompted with this pop-up:
Below the campaign name and type, you can choose whether to sync as a Lead or Contact. You can also choose to adjust the default sync settings.
Chrome Extension
When using the chrome extension you will be able to access some of these features as well. This option is available in order to give the ability to change the settings you have previously set, for specific individuals.
I.e. In the campaign settings page, you have selected that you want everyone to be pushed through as a Lead, but you come across someone you'd rather push through as a Contact, you can then change this by clicking on the 'sync as' box and selecting the option that suits that Contact better.
Stuck or need some help? Click on the chat icon at the bottom right hand corner to connect with our support team! 💬