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Call Recording Laws and Regulations
Call Recording Laws and Regulations

Call recording laws and regulations can vary depending on the state or country you are calling.

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Written by Andrew Black
Updated over a week ago

Call recording laws and regulations can vary depending on the state or country you are calling. It is important to be aware of these differences when making calls.

The content presented in this article is intended solely for informational purposes and does not constitute an exhaustive summary of call recording laws or legal advice for your organization to use in compliance with such laws. The information provided herein is designed to support, not replace, the relationship that exists between you and existing legal counsel. We strongly advise you to consult with an attorney to make sure that this document is correct as it applies to you.

United States

One-Party Consent vs. Two-Party Consent

In the United States, call recording regulations are determined at the state level and typically fall into two categories:

  • One-Party Consent: In these states, recording a telephone call or an in-person conversation is lawful when at least one participating party consents to the recording.

  • Two-Party Consent: In these jurisdictions, the consent of all participating parties is required for the recording to be lawful.

One-Party Consent States:

  • Alabama

  • Alaska

  • Arizona

  • Arkansas

  • Colorado

  • District of Columbia

  • Georgia

  • Hawaii

  • Idaho

  • Indiana

  • Iowa

  • Kansas

  • Kentucky

  • Louisiana

  • Maine

  • Minnesota

  • Mississippi

  • Missouri

  • Nebraska

  • New Jersey

  • New Mexico

  • New York

  • North Carolina

  • North Dakota

  • Ohio

  • Oklahoma

  • Rhode Island

  • South Carolina

  • South Dakota

  • Tennessee

  • Texas

  • Utah

  • Virginia

  • West Virginia

  • Wisconsin

  • Wyoming

Two-Party Consent States

  • California

  • Connecticut

  • Delaware

  • Florida

  • Illinois

  • Maryland

  • Massachusetts

  • Michigan

  • Montana

  • Nevada

  • New Hampshire

  • Oregon

  • Pennsylvania

  • Vermont

  • Washington

United Kingdom

There are different recording calls in the United Kingdom, and unless you can guarantee the call won't be shared with any third parties, the U.K. also falls under an "all-parties' consent" jurisdiction.


This means that every participant in the conversation must consent to the recording. For more detailed guidelines, visit Recording Laws UK.

Canada

Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), aligns with an "all-parties' consent" standard.

To record a call lawfully, it's essential to inform other participants that the conversation will be recorded, disclose the purposes of the recording, and affirm that recording is contingent on each person's consent.

For more details. see the Privacy Commissioner's Guidelines for Recording Customer Calls.

You can turn call recording on and off at any time during a call by clicking on the Recording button in the Dialer

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