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Troubleshooting
Common queries about SourceWhale answered here.
7 articles
Email BouncesThis article describes what to do when a contact's email bounces.
Avoiding SpamThis article explains why you end up in spam, how can you tell if you are in it and how to get yourself out of it.
Why Is My Email Tracking Wrong?
How SourceWhale Calculates your Teams' Messaged, Open, Reply and Interest RatesThis article explains how SourceWhale's Dashboard analytics give you insight into team performance and how these stats can be inflated
Login and Password ResetThis article describes how to login and reset your password if necessary.
Why Haven't My Emails Gone Out Yet?This article talks about the different factors that impact when an email goes out.
Companies with similar names in the CRM/ATSThis article lets you know how to avoid adding contacts to the wrong companies in your CRM and what to do if you get the warning.