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UK Dialer Compliance (Know Your Customer)
UK Dialer Compliance (Know Your Customer)

Given the rise in scam and fraud, the UK regulator has issued updated Know Your Customer (KYC) guidelines that must be followed.

Andrew Black avatar
Written by Andrew Black
Updated over 3 months ago

What is Know Your Customer (KYC)?

Know Your Customer (KYC) is a process used by businesses to verify the identity of their clients and ensure they are conducting legitimate business activities.

The primary goal of KYC is to prevent fraud, money laundering, and other illicit activities by establishing the true identity of the customer.

This process involves collecting and verifying various pieces of information about the customer, such as their name, address, and identification documents.

Do I need to do anything?

If you are making calls to UK numbers with Dialer, and your business is registered outside of the UK, you will need to register for KYC. Failure to do so will result in the cessation of Dialer services from May 27th 2024.

What Information is Required for Businesses in the UK?

SourceWhale submits an application on behalf of your business, so no information is required.

What Information is Required for Businesses outside the UK?

SourceWhale submits an application on behalf of your business, so only the following information is required:

  • Excerpt from Commercial Register (e.g. IRS letter with EIN or State letter with File Number for US Customers) showing Business Name, Address, Registration Authority and Registration Number.

How Do I Register For UK Dialer Compliance (Know Your Customer)?

To register for UK Dialer Compliance (Know Your Customer), you need to provide the required information through the form in the Admin settings Compliance tab. SourceWhale will handle the registration process on your behalf.

  1. Prepare the Required Information: Gather the excerpt from the commercial register.

  2. Complete the Form: Fill out the form in the SourceWhale admin panel with the required information.

  3. Submit for Verification: Submit the form for verification. SourceWhale will manage the registration with the regulatory authorities.

Checking Your Compliance Status

After submitting your information, you can monitor and manage your compliance status through the SourceWhale admin panel:

  1. Access the Admin Panel: Log in to your SourceWhale account and navigate to the admin panel.

  2. Go to Compliance Tab: In the admin panel, find and select the 'Compliance' tab.

  3. View Verification Status: Check the status of your verification. A tick signifies compliance.

Consequences of Non-Compliance

Failure to adhere to UK Dialer Compliance (Know Your Customer) can lead to several negative consequences:

  • Legal Repercussions: Non-compliance with regulations can result in fines and legal actions from regulatory authorities.

  • Increased Risk of Fraud: Without compliance, your business is more vulnerable to fraudulent activities and scams.

  • Damage to Reputation: Non-compliance can harm your business's reputation, making it difficult to build trust with customers and partners.

  • Cessation of Dialer services: Your team will be unable to make calls with UK dialer numbers.

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