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FAQs/Troubleshooting
Frequently Asked Questions
21 articles
Why hasn't my InMail been sent?Learn why your InMail has not been delivered
Email Scheduling for different times on different days.This article will describe how to schedule emails to be delivered at different times on different days.
How to check the Reply RateCheck your reply rate in SourceWhale.
How to Send Emails NowThis article will describe how to manually send emails instantly.
FAQs on Managing Contacts and Moving ProjectsThis article describes how to manage contacts and move them from projects.
How do I change the Subject Line of an Email?This article will describe how to change the subject line in email steps.
FAQs on Integration and Project Display IssuesThis article describes how to link projects from Vincere to SourceWhale and how to resolve the integrations warning for 'Company Mismatch'.
The Email Step will be converted to an InMail Step
FAQs on Activating, Pausing, and Resending CampaignsThis article describes how to activate, pause, and resend campaigns.
FAQs on Seats and Credit ResetsThis article explains the difference between types of seats and when your search credits reset.
FAQs on Personalisation, Signatures, and FormattingThis article describes how to update your email signature, add a calendar link to your profile, format variables, and edit your profile.
Adjust How Many Emails can be Sent per DayThis article will describe how to Adjust How Many Emails can be Sent per Day
Where is the Send test button?
FAQs on Product Ideas and SupportThis article shows you how to submit a product idea, log in, or reset your password.
How to change the time emails are sentThis article will describe how to check the time settings for emails.
How to Add Personalisation to a Live CampaignThis article will describe How to Add Personalisation to a Live Campaign
Send-as-Reply, with different Senders
Email BouncesThis article describes what to do when a contact's email bounces.
Why Is My Email Tracking Wrong?
Avoiding SpamThis article explains why you end up in spam, how can you tell if you are in it and how to get yourself out of it.
Why Haven't My Emails Gone Out Yet?This article talks about the different factors that impact when an email goes out.