When you log in to SourceWhale, you either use a Gmail or Outlook account. As a result, we do not hold a separate username or password for you within SourceWhale (i.e. we use your email login details to set you up on SourceWhale). You will, therefore, have to use your work email address to log in.

If you need to reset your password, you will need to reset it on your email provider's login page.

Here are Gmail and Outlook's help guides for resetting your password:

This means that there are not enough user licenses available. Do the following checks:
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1. Are you using the correct email address that has been added to SourceWhale?

2. An Admin can log in to SourceWhale and go to the Admin section to review the users on the platform to verify the number of available seats or what email address you have been added under.

3. If you have not been added to SourceWhale, A user will need to be removed or an additional license purchased for the new user to log in. Please contact your team admin for this.

Stuck or need some help? Click on the chat icon at the bottom right-hand corner to connect with our support team! 💬