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CRM/ATS Integration Disconnection Warning

What you can expect to see if your integration becomes unexpectedly disconnected.

Updated over a week ago

This warning will appear when a CRM/ATS integration has been disconnected unexpectedly, not when the integration has been manually disconnected.

If one of your CRM/ATS integrations becomes suddenly disconnected, the warnings below are what you can expect to see when in SourceWhale.

In order to remove the warnings and reactivate your CRM/ATS integration, you can click the text which will automatically navigate you to the Integrations page.

You'll be able to identify which integration has been disconnected by looking for the red "Disconnected" label as seen below.

When clicking on the CRM/ATS integration, you'll see the following warning at the top of the integration activation window, "The integration has been disconnected. Please re-enter the details below to reactivate this integration."

Once the activation details have been entered and "Reactivate" is selected, the warning will no longer be present on the screen, and the integration will be labeled as "Connected".

If you don't intend on using the CRM/ATS integration that has been disconnected, you can select the button highlighted below to remove the warning as well.


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