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Conversation View

How to turn on Conversation view in your inbox for AI drafts

Updated over a week ago

SourceWhale AI Drafts requires Conversation view to be turned on for AI drafts to be generated. This ensure that emails are grouped together as threads and your drafts stay in the correct place.


Outlook Web + New Outlook

  1. At the top of the page, select Settings > Mail >Layout.

  2. Under Message organization, select Show email grouped by conversation,

  3. Under Arrange the reading panel select Newest on top

Screenshot of Settings > Mail> Layout section showing Message organization section

Outlook Desktop

  1. At the top of the page select the View tab.

  2. Check the box for Show as Conversations.

    Show as Conversation

  3. Choose whether to apply it to This Folder or All Mailboxes.

    Conversation view for all mailboxes or this folder

For more information and to see which version of outlook you have, see Outlook's help article here.


Gmail

  1. On your computer, open Gmail.

  2. At the top right, click Settings > See all settings.

  3. Scroll to the "Conversation View" section.

  4. Select Conversation view on.

  5. At the bottom, click Save Changes.

For more information, see gmail's help article here.

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