SourceWhale AI Drafts requires email conversation or thread grouping to be turned on. This ensures that emails are grouped together as threads and your drafts stay in the correct place.
Note: AI Drafts must be enabled for your seat by your team admin before AI-generated drafts will appear in your inbox.
Outlook Web + New Outlook
At the top of the page, select Settings > Mail > Reading Pane.
Under Message organization, find How do you want your Message List organized and select Group messages by conversation.
If you prefer, you can select Group messages by branches within conversations. Do not select Do not group messages.
Messages in a conversation are displayed with the newest message on top by default; this order cannot be changed.
Outlook Desktop
In the ribbon at the top of the window, select the View tab.
Check the box for Show as Conversations.
Choose whether to apply it to This Folder or All Mailboxes.
For more information and to see which version of outlook you have, see Outlook's help article here.
Gmail
On your computer, open Gmail.
At the top right, click Settings > See all settings.
Scroll to the "Conversation View" section.
Select Conversation view on.
At the bottom, click Save Changes.
For more information, see gmail's help article here.